If Amazon allowed users to make calls based on an email address or an Amazon account, it could make things far easier. However, Amazon has not specified why Echos rely on a phone for video chatting with devices on other accounts. Amazon’s customer service page says Alexa Calling and Messaging are separate from mobile phone service, but it also says users must have a mobile number to sign up. The only problem is that without a cell phone to begin with, such calls can’t be made. Amazon has removed the video from its YouTube channel.Īn Amazon spokesperson told me no mobile number is needed for users to make “drop in” calls between devices on their own account - for instance, within a home.
25 depicts a grandma missing her family until she gets a box in the mail containing an Echo and she can call her kin. Many seniors don’t have cell phones or the ability to video chat, and that’s something Amazon picked up on when marketing the Echo. Buying Guides News Reviews Explore We select and review products independently. However, if you installed a Skill that you’re not particularly fond of, here’s how to uninstall it from your Amazon Echo. It was surprising, given that video calls over FaceTime and Skype work as long as both parties have the right hardware. One of the best ways to extend the features of the Amazon Echo is by installing third-party Alexa Skills. And my grandparents don’t own a cell phone. They have a tablet, which allowed us to install the Alexa app, but not make calls. We quickly learned, however, that Echos can’t make calls (video, audio, or messages) without a cell phone. My family hoped the device would let them easily video chat with their children and grandchildren. My grandparents recently received an Amazon Echo Show. This still frame from a commercial for Amazon’s Echo Spot shows a grandmother using her new device.
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